Política de envío
Shipping and Delivery
What shipping options are available?
XADO USA offers flat rate shipping options for your convenience. We can deliver your items via local carriers to your desired U.S. address. Some ZIP codes are, unfortunately, unavailable to deliver to at this time due to carrier restrictions. Please see our Shipping Policy for more information.
What are the processing and delivery times?
If order was placed during normal business hours and before cutoff time of 3PM CST, the order will be fulfilled the same day, Once your order is processed, shipping can take 2-14 business days for delivery, depending on location.
What are the shipping charges?
We charge customer orders by weight of the items. We do provide a free shipping however, if order total is more than $30*
*All motor oil products are priced at the lowest price possible; therefore, 0W-20, 5W-30, 5W-20 Motor Oils will not count towards free shipping promotion. Shipping prices will be determined at the checkout based on weight and location
What if I get a damaged item or the wrong item?
Please contact our customer services right away in case of any issues here.
What are the available payment options?
XADO USA accepts all major credit/debit cards. Apple Pay, Google Pay, Shop Pay, Facebook Pay and Amazon Pay are all accessible methods of payments for our customers' convenience.
Can I modify or cancel my order after it is placed?
No. Unfortunately, you cannot make any such changes once your order is processed.
Can I change my shipping address?
You can change your shipping address in your account settings. Also, you can provide a different address at the time of check out. Once your order has been placed, you cannot modify your address.
What if my order is outside the US?
Currently, we make shipments to Canada. All customers will need to pay for the shipping and no shipping discounts are provided at the moment. Additionally, all customers outside the U.S. would need to pay all duties and fees upon receiving a product. XADO TECH LLC is unable to estimate fees upfront, therefore, it is customer's duty to pay for inbound charges.
Lost or delayed shipments
If a shipment goes 10 or more business days without carrier scans or movements, we can deem the shipment as lost and offer a replacement order or a refund.
Please note that shipments leave our facility and are shipped out to the carrier’s central sorting center. From there, the shipments are assigned to a final mile carrier in your area and then shipped to the final mile carrier who will make the delivery. Unfortunately, delays can occur, but if an extended delay occurs, we will work with our customers and the carrier to get them resolved.