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Política de reembolso

Return Policy

New and Unused Products

XADO USA offers a (30) day return policy on all new unopened products, starting from the date the product(s) was delivered to the customer. Anything beyond (30) days of delivery will not be eligible for return. If the product(s) received have been opened, used or damaged, no return options will be offered. If the item is in brand new condition but requires to be repackaged, a (15&) restocking fee will be applied. The shipping cost for any unwanted product will not be refunded by XADO USA (It is recommended to choose a return shipping method with tracking).

In the case that the item(s) is returned and the condition is not in New and Unused or included accessories are missing, the return will not be completed and the item(s) will be returned back to the customer.

 

Return Process

Request a Return/Exchange online or over the phone with a XADO USA Representative. 

Once accepted we will send you a return label if the returned product is defective. If the product is new and unwanted, you will need to arrange for return shipping to us. Tracking is not required when returning new and unwanted items but is recommended. 
Please allow 3-5 business days for processing once your order arrives at our facility.
An exchange or credit will be issued to the customer once approved by a XADO USA representative.

*All returns and exchanges are at the discretion of XADO USA.

Reimbursement for the return shipping cost only applies to actual shipping cost or postage, this does not include shipping or packing materials. 

 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at usa@xado.com Please note that returns will need to be sent to the following address: 1207 Remington Rd., unit 106, Schaumburg, IL, 60173

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at usa@xado.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at usa@xado.com.